Privacy Policy

Gollbat's Privacy Policy –
Your Data, Our Responsibility

The security of your personal data is Gollbat's top priority. This page details exactly how we protect your privacy.

Last Updated: January 2026 SSL encrypted English
How We Keep You Secure

Gollbat's Privacy Policy is not just words on paper — it is part of how we operate every day.

End-to-end encryption

All your transactions and personal data are encrypted using SSL/TLS technology. No third party can access this information.

Your Data Is Never Sold

Gollbat never sells or rents your personal data to any third party. Your data exists solely to serve you.

Secure Data Storage

Your data is stored on secured servers. Firewalls and advanced security measures are in place to prevent unauthorized access.

Restricted Data Access

Only authorized personnel can access data on a need-to-know basis. All access is logged and audited regularly.

Collected on the Basis of Consent

No additional data is collected without your explicit consent, and you are always informed of the reason for any data we do collect.

Right to Erasure

You may request the deletion of your personal data at any time. Gollbat will erase all data except where retention is required by law.

This Privacy Policy applies automatically when you register on the Gollbat platform or use our services. Please read the full Policy carefully.

1 Introduction

Gollbat is a trusted online gaming platform in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") explains how Gollbat collects, uses, stores, and safeguards your data.

By using our platform, you are considered to have accepted this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us directly.

Gollbat always adheres to international data protection standards and treats member privacy as a top priority. Every system and process we operate is built with this goal in mind.

2 What Data We Collect

Gollbat collects only the information that is necessary. Collecting excessive or irrelevant data goes against our policy. Below is a detailed breakdown of the types of information we collect:

Type of Information Example Reason for Collection
Identity Information Name, date of birth, national ID number Identity Verification & Age Confirmation
Contact Information Mobile number, email address Account communication and security verification
Financial information Mobile banking number, transaction history Processing deposits and withdrawals
Device Information IP address, browser, operating system Security Monitoring & Fraud Prevention
Gaming activity Betting history, game preferences, session duration Service Improvement & Responsible Gaming

The information above may be collected directly from you, through automated systems, or via legally recognised verification agencies.

3 How Your Information Is Used

Gollbat uses your data only for specific, legitimate purposes. It is never used for anything beyond what is necessary or relevant.

  • To complete account registration and identity verification
  • To securely manage deposit and withdrawal processes
  • To provide customer support and assist with issue resolution
  • To detect fraud, money laundering, and other fraudulent activity
  • To inform you about relevant promotions and offers
  • To promote responsible gaming and identify at-risk behavior
  • To improve platform performance and introduce new features
  • To fulfil legal and regulatory obligations

Your data is never sold to advertisers or used for third-party marketing purposes.

4 Data Sharing & Disclosure

Gollbat never sells your data. However, certain information may be shared in the limited circumstances outlined below:

  • Service Providers: Payment processors and IT infrastructure providers who operate on behalf of Gollbat and adhere to our privacy standards
  • Legal authorities: In the event of a court order, government investigation, or other legal obligation
  • Fraud prevention: With licensed security agencies to detect suspicious activity
  • Business Transfer: In the event of a company merger or acquisition, the new entity will be bound by this Policy
Important: In each of the cases above, only the minimum necessary data is shared. Gollbat is always committed to protecting your privacy.

5 Cookie Policy

The Gollbat website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.

  • Essential cookies: Required for login sessions and security — cannot be disabled
  • Functional cookies: Remembers your preferences such as language and theme
  • Analytics Cookies: Collects anonymous statistics to help us understand site usage
  • Marketing Cookies: Used solely to show relevant offers with your consent

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may limit some functionality on the site.

6 Data Protection Measures

Gollbat protects your data using industry-leading technology and practices. Our security infrastructure operates across the following layers:

  • All data transfers are secured with 256-bit SSL/TLS encryption.
  • Two-Factor Authentication (2FA) available for your account
  • Automated alerts for suspicious login attempts or unauthorized access
  • Conducting regular security audits and vulnerability assessments
  • Mandatory data protection training for all staff
  • Data backup and disaster recovery plan active
  • Advanced firewall and intrusion detection systems to prevent unauthorized access

That said, no digital system is 100% secure. In the event of a security breach, Gollbat will promptly notify affected members and take all necessary action.

7 Your Rights

As a Gollbat member, you have several important rights regarding your personal data.

Your Data Rights

Gollbat gives you full control over your personal information.

Access

You may request to view any data we hold about you at any time.

Correction

You may request corrections to any inaccurate or outdated information.

Deletion

You may request the deletion of any data that is not subject to a legal retention requirement.

Restriction of Processing

You may request that processing of your data be restricted to specific purposes.

Data Portability

You may request a copy of your data in a structured, portable format.

Object

You may object to your data being used for marketing or profiling purposes.

To exercise any of the rights above, please contact our support team. We aim to respond within 30 business days.

8 Children's Privacy

Gollbat is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and any account identified as belonging to a minor is closed immediately.

If you believe a minor has created an account on Gollbat, please contact us directly. We will act promptly and delete all associated data.

  • Registration is strictly prohibited for anyone under 18 years of age
  • Accounts are automatically suspended if age verification fails
  • Any data found to belong to a minor is deleted immediately
  • Parents can report suspicious accounts

9 Privacy Policy Updates

Gollbat may update this Privacy Policy from time to time. We will notify you of any significant changes via email or an in-platform notification before they take effect.

Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes your acceptance of the revised policy. We recommend visiting this page regularly to stay informed.

  • Members will be notified before any changes take effect
  • The date of each update will be noted on this page
  • Re-consent may be required for major changes
  • Previous versions are available upon request

10 Get in Touch

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Data Protection team. We are always here to help.

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Response Time: Typically within 24–48 hours
  • Data Request: Settled within 30 business days

We are committed to responding to you promptly and respectfully.

FAQs

Answers to the most frequently asked privacy questions from our members.

No, Gollbat never sells your personal information. Your data is used solely to provide services, maintain security, and meet legal obligations. This is a core commitment we do not compromise on.

Data is retained for as long as your account remains active. Once an account is closed, data is deleted after a set period in accordance with legal obligations (typically 5 years). Financial transaction records may be kept longer as required by regulatory authorities.

Yes. Gollbat protects your account with 256-bit SSL encryption, firewalls, two-factor authentication, and regular security audits. You can also protect yourself by using a strong password and never sharing your login credentials with anyone.

Yes. Unless required by law, you may request deletion of your data at any time. Contact our support team and we will process your request within 30 business days.

The site cannot function properly without essential cookies, as they are required for login sessions and security. However, analytics and marketing cookies can be turned off. You can manage your cookie preferences at any time through your browser settings.

Start Playing Safely at Gollbat

Your privacy is protected, your data is secure. Join Gollbat today and enjoy a trusted gaming experience on a platform you can rely on.

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