Gaming should be a source of joy, not stress. Gollbat believes every member deserves a gaming experience that is safe, balanced, and enjoyable. Our responsible gaming tools and guidance are here for you every step of the way.
Responsible gaming means keeping gaming as a form of entertainment — not a source of financial stress or mental strain. At Gollbat, we believe the fun of playing is what truly matters. Winning and losing are both part of the game, but neither should ever have a negative impact on your life.
We encourage every member to know their limits, manage their time and money, and seek help when needed. Responsible gaming isn't just a rule — it's a core value at Gollbat.
If you ever feel like gaming is getting out of your control, don't wait — reach out to our support team. We're always here for you, without judgment.
Gollbat gives you five powerful tools to help you play responsibly.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Limits take effect immediately once set, and any increase requires a 7-day waiting period.
Set a time limit for your gaming session. When the time is up, the platform will automatically alert you to take a break and end the session.
During regular breaks, a message will appear on your screen letting you know how long you have been playing and how much you have spent. This helps you stay aware and in control.
When you feel like you need a breather, you can pause your account for anywhere between 24 hours and 6 weeks. Login will be completely disabled during this time.
For long-term concerns, you can self-exclude for anywhere between 6 months and 5 years. During this period, your account will be completely inactive and no promotional emails will be sent.
Our trained support team is available around the clock. Reach out via live chat for any concerns or issues — no judgment, just support.
Gaming addiction develops gradually. If you notice any of the signs below in yourself or someone close to you, seek help right away.
You are spending beyond your set budget or considering borrowing money to play.
You have been playing far longer than planned and cannot seem to stop.
Family or friends are expressing concern about your gaming, or relationships are being affected.
Feeling restless, irritable, or moody when you are unable to play.
You keep betting more to win back what you've lost — and end up losing even more.
Ask yourself the questions below. If most of your answers are yes, please talk to us.
Do I regularly end up spending more than my set budget?
Do I feel restless or anxious when I cannot play?
Is gaming affecting your work, studies, or time with family?
Have I ever lied to family or friends about my gaming?
Have I placed bigger bets to try to recover my losses?
Has gaming become my top priority in daily life?
Have I ever borrowed money or dipped into savings to play?
Follow these simple habits to keep your gaming responsible on Gollbat.
Set aside a fixed monthly budget for gaming — an amount you can afford to lose without affecting your household or savings.
Set a timer on your phone before you start playing. When it goes off, take a break — even if you are winning.
Avoid gaming when you're angry, sad, or stressed. Your decision-making ability is reduced during these times.
Set not just a loss limit, but a win goal too. Once you hit that amount, call it a day.
Take at least a 10–15 minute break every hour. Get up, drink some water, and stretch your legs.
Talk to a family member or trusted friend about your gaming. Hiding the habit is often where problems begin.
Once logged into your Gollbat account, you can easily activate these tools from the Settings menu.
Go to Account Settings → Responsible Gaming → Deposit Limits and enter your preferred daily, weekly, or monthly amount.
When entering the game lobby, click the "Session Time Limit" option and choose your preferred duration.
Select the "Account Break" option from the profile menu and choose the duration of your break.
Contact our support team or choose "Self-Exclusion" from Settings. It takes effect immediately.
Gollbat is strictly for users aged 18 and above. We verify age at registration and may request a copy of your national ID or passport if there is any doubt. If a user is identified as a minor, their account will be closed immediately and all associated data will be deleted.
We encourage parents to install parental control software on their devices and stay attentive to their children's online activity. If you spot a suspicious account, contact us — we will act promptly.
Financial control is the most important aspect of responsible gaming. Gollbat lets you set three types of deposit limits — daily, weekly, and monthly. Once a limit is set, it takes effect immediately.
Limits can be reduced at any time, but increasing them requires a 7-business-day waiting period. This delay is intentional — it protects you from decisions made in the heat of the moment. Bet limits and loss limits can also be set.
Self-exclusion is for members who feel they need a long-term break from gaming. At Gollbat, self-exclusion periods start from 6 months and can extend up to 5 years, with a permanent exclusion option also available.
Once self-exclusion is active, your account is fully deactivated. No promotional emails, push notifications, or marketing communications will be sent during this period. When the period ends, your account does not reactivate automatically — you will need to contact our support team yourself.
Gollbat is more than just a gaming platform — we genuinely care about the overall well-being of our members. If gaming ever starts to feel like a problem, reach out to our trained support team. They will help you with complete confidentiality and zero judgment.
We work in collaboration with mental health organizations in Bangladesh and can refer you to a specialist counselor when needed. Support is completely free and available 24/7.
Contact our support team right now. We are always here for you.
Email:
[email protected]Answers to the most frequently asked questions from members about responsible gaming.
Join Gollbat and use our responsible gaming tools to enjoy a safe and fun gaming experience. Your protection is our priority.